You can hire our gazebos through the Rentsy app or website.  At the moment, it is only pick up from our Gold Coast office.  

Prior to picking up the gazebo, you are required to sign our Terms and Conditions Hire Agreement.  Click here to download it.

Frequently Ask Questions

Are the prices listed on the site a ‘daily hire’ rate?

We only have two hire periods.  3 day hire or weekly hire.  Pick up is from 2pm. Return by 10am.  

Do the hire costs listed cover the hire period & are they current?

Yes and Yes. Please go to Rentsy to see our prices.

Can I hire equipment for longer than one hire period?

Yes, but you will need to make multiple Rentsy bookings. 

How far in advance do I need to book equipment?

One day is in the minimum.  However, if you want a different team or no team at all and just a plain coloured canopy, please book at least 2 weeks in advance.  You can book months ahead if you wish. We recommend booking about 4 weeks in advance. The later you leave the booking the higher the risk of equipment being unavailable.  Also, message us through the Rentsy app if you don't want the QLD canopy.  Message us as to which team or colour canopy you want for the booking.

Do I lose my booking fee / deposit if I cancel my hire?

Yes.  Please note:

a) Bookings cancelled more than 2 weeks of the commencement date will receive the full amount less the non-refundable booking deposit.  The pre-authorisation on your credit card for the bond will be released.

b) Any bookings cancelled within 2 weeks of the commencement date will not receive any of the total hire amount. The pre-authorisation on your credit card for the bond will be released.

A change of date is also considered a cancellation.

If I place a booking, is it final?

A staff member will contact you as soon as possible to confirm the booking. When the booking is confirmed by us, then it is final.

Do you deliver?

No.  We do not offer delivery. We only provide dry hire, which means DIY, that is, you must collect it and return it within the hire period.  If you are unable to do this yourself, we suggest you arrange for someone else to do this on your behalf. If you do not have anyone who can assist you, we suggest you outsource it to a service provider such as Air Tasker.  Please note, you are still required to come to our office when the equipment is being collected and returned.

Can I collect the items from your store?

You can.  In fact, you must, as we do not provide a delivery service.

When can I pick up and return the equipment?

Our office hours are 10am to 3pm Monday to Friday excluding Queensland public holidays.

Where are you located?

Message us through the Rentsy and we will share our address.  Our office is in Southport Qld 4215.

Can I pick up the equipment earlier or return it later than the booked hire period?

If you want to return the equipment earlier or later than the booked hire period, you must contact us as soon as possible. Do not return it earlier unless you receive our written approval to your request. 

If you want to return the equipment later than the booked hire period, additional hire costs will apply. 

What is a dry/DIY hire?

A dry hire is when you hire any of our equipment without the use of our labour to pick up, deliver, assemble, dismantle, return.  Dry hire is essentially Do-It-Yourself (DIY) hire.

Do you set up and pack up the gazebo or other hire equipment items?

No. This is a dry/DIY hire.

What do I need, in order to hire items for my function?

We require a credit card which will be used for the pre-authorisation of the security bond. This will be released unless equipment is not returned, or returned outside the hire period, or returned damage, or if we need to clean it.

Proof of address (driver’s license) is also required.

When do I pay for my items? Do I need to pay a booking deposit?

A booking deposit is required at the time of the booking.  The deposit is around 40% of the total hire.  This deposit is non-refundable. Balance payment must be arranged prior to you collecting the equipment from us.  All payment must be via credit card.

Do I need to return the items clean?

Yes. Additional cleaning charges may be applied for items returned dirty.

If I damage/lose an item, do I have to pay for it?

Yes. As soon as you take possession of the items, the wellbeing of those items becomes your responsibility. If an item is damaged, lost or stolen whilst in your possession, you will incur the replacement/repair costs and lose your bond.

What are the replacement costs?

Naturally, this is dictated by the specific item. If you are concerned about replacement costs, please ask our staff prior to hiring.  The replacement costs are generally the same as the prices on our web site to buy the same item.