Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not installed or unused, with backing sheet liner intact, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at orders@fantasticstickers.com.au. Or phone us on +61 (0)7 5669 0721.  Items sent back to us without first requesting a return will not be accepted.

If your request for return is accepted by us, please send the item to the following address: PO Box 3337, Helensvale Town Centre QLD 4212, Australia.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like discounted products, discontinued products or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to contact us first and once the requested return is accepted, we may send the replacement item to you at our expense and we may decide for you not to send the faulty item to us.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@fantasticstickers.com.au.